OUR QUALITY POLICY

İHLAS EV ALETLERİ (IHLAS HOME APPLIANCES) INTEGRATED MANAGEMENT SYSTEM POLICY

1. Purpose:

With its Integrated Management System Policy, İhlas Ev Aletleri (İhlas Home Appliances) aims to maintain customer satisfaction at the highest level, offer high-quality products and services, and be a quality leader in its sector with a continuous improvement and innovation approach. The Integrated Management System focuses on meeting customer expectations, acting in accordance with legal regulations and legislation, and providing sustainable quality products and services.

2. Scope:

The Integrated Management System covers all design, production, sales, and service processes of
İhlas Home Appliances. Full compliance with this policy is expected from all our employees, suppliers, and business partners.

3. Integrated Management System Principles:

As İhlas Ev Aletleri (İhlas Home Appliances), with the Integrated Management System Policy;

- To conduct studies to protect raw materials and natural resources and minimize waste, and to ensure their recycling as much as possible,

- To improve the environmental performance of products, after-sales services, and all operations produced within İhlas Ev Aletleri (İhlas Home Appliances),

- To prioritize energy efficiency, supply efficient products, and support energy-efficient eco-designs,

- To manage greenhouse gas emissions in accordance with national and international legislation and standards, serving the "Net-Zero Emission" vision and the "1.5°C" target,

- To fulfill all legal regulations and standard requirements concerning İhlas Ev Aletleri (İhlas Home Appliances) fully and regularly, and to act in accordance with customer requirements, occupational health and safety regulations, and the legal regulations of the countries where we sell and purchase products,

- To be transparent, open, and honest to the public in company activities,

- To provide our employees with a safe, comfortable, and productive working environment, to provide opportunities for them to protect their physical and mental health, to ensure their participation in occupational health and safety and environmental activities, and to obtain their opinions,

- To raise the knowledge levels of employees, increase their competencies, and ensure their continuous development within the scope of the Integrated Management System,

- To create emergency measures to ensure the health and safety of employees, and to take all necessary measures to eliminate hazards and reduce occupational health and safety risks,

- To improve customer experience by continuously improving service quality,

- To identify the company's resource needs and ensure their efficient use,

- To raise the quality of suppliers' products and services to higher levels,

- To identify risks threatening information assets, take precautions, and ensure the elimination of risks,

- To ensure the continuity of internal IT activities and services,

- To create the infrastructure and take the necessary measures to ensure that only authorized authorities have access to personal data,

- To fully comply with the requirements of the İhlas Ev Aletleri (İhlas Home Appliances) Integrated Management System and ensure its continuous improvement,

- To provide the necessary support to achieve the Quality, Environment, Occupational Health and Safety, Information Security, and Energy Management Systems objectives.

If any violation or non-compliance with the responsibilities and business principles outlined in the İhlas Home Appliances Integrated Management System Policy is detected by the designated responsible individuals, the Board of Directors reserves the right to initiate disciplinary proceedings against those individuals. Fulfilling the requirements of this policy is the responsibility of all İhlas Ev Aletleri (İhlas Home Appliances) employees, and monitoring its operation is the responsibility of the Board of Directors.